Check balance eligibility

Separate withdrawable funds from locked or promotional balances and review any pending game or transaction status. Complete legitimate verification only through a channel whose identity you have confirmed.

Match the destination

Verify ownership rules, asset, network, address and any memo. For irreversible transfers, inspect the destination again immediately before approval.

Track stages, not guesses

Record submission time, status, reference and transaction ID when available. If a delay exceeds the currently stated process, contact verified support once with a clear timeline.