Resolve legitimate open items

Review transaction history, withdrawable balances, pending activity and any verification request through a verified account route. Save records needed for later reference.

Make the request explicit

State whether you want ordinary closure, marketing suppression or a gambling-related exclusion. Keep the confirmation and note any stated reopening conditions.

Strengthen the boundary outside the account

Remove saved payment routes, unsubscribe from promotions and consider device or banking blocks. Independent counselling can help when closing one account does not address the underlying pressure.